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How to complain against an insurer?
If you feel that there was a lapse or negligence on the part of the insurance company in processing a proposal, servicing a policy or processing claims, there are various ways to register a complaint against it with respect to both life and nonlife insurance.
Write to insurer
Send a written complaint, with supporting documents, to the insurer's grievance redressal officer, and get an acknowledgement. Contact details are available on policy document and websites of the insurer or the Insurance Regulatory and Development Authority (Irda).
Time limit
The insurance company is required to address the complaint within 15 days of its receipt. If it doesn't, or if you are not satisfied with the response, you can lodge a complaint with the Irda.
Contact Irda
You can either approach the grievance redressal cell of the consumer affairs department of Irda (complaints@irda.gov.in) or by calling on 155255 (or) 1800 4254 732, or fill in the complaint registration form available on Irda website.
IGMS
You can also use the Integrated Grievance Management System of Irda to register and monitor the complaint (http:www.igms.irda.gov.in). Register by filling out details, and once the complaint is registered, you will be allotted a token reference number.
Ombudsman or civil court
If you are still not satisfied, you can approach the insurance ombudsman or file a civil complaint against the insurer before a civil court.
Points to note
Before approaching the Irda, it is important to lodge a complaint with the relevant insurance company.
The IGMS system also allows the policy holder to amend his complaint midway
For further information contact Prajna Capital on 94 8300 8300 by leaving a missed call
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