Graduate Openings @ Religare Technologies

 

 

Company Name : Religare Technologies

Designation : IT Helpdesk - 1 Opening(s)

Job Details :  

- Log user calls and give them a ticket no of call
- Good Communication skill is must
- Assign severity level to each call as per Service level Agreement.
- Allocate the problem to the engineer
- Track each call to resolution
- Generate call reports
- Collect feedback from the user after completion of call.
- Pending calls review and follow-ups and updates to users in case of call is not closed.
- Generate MIS report
 
Keywords: IT helpdesk
   
Company Profile :

Religare Technologies is a strong vertically focused IT Services company in the Financial Services, Insurance, and Healthcare segments.Headquartered out of India, the company belongs to one India's most trusted and valued Groups – Religare. The 15,000 people strong Religare Group has a number of companies providing services in the area of Financial Services, Healthcare, Diagnostics and Wellness, and Aviation and Travel Services.Religare Technologies is a group company providing IT services to customers worldwide. The company operates in the Middle East, US, Europe, and Asia. Religare Technologies has over 2000 employees.Horizontal offerings of Religare Technologies.

The company has four main divisions, each division focusing on specific type of IT services. The divisions are:

Business Solutions Division: This division provides IT services in the area of Financial Services, Insurance, Healthcare and Life Sciences and Enterprise Solutions. Services such as customized software development, maintenance, testing, and consultancy are also provided by this division.

Religare is an emerging markets financial services group with a presence across Asia, Africa, Middle East, Europe, and the Americas. In India, Religare's largest market, the group offers a wide array of products and services including broking, insurance, asset management, lending solutions, investment banking and wealth management. With 10,000-plus employees across multiple geographies, Religare serves over a million clients, including corporate and institutions, high net worth families and individuals, and retail investors.

Full Job Description :

Eligibility Criteria :

Should posses excellent communication skills. Its a 6 days working.

- Manage and grow a team of Support Engineers
- Exceed performance targets for customer satisfaction
- Design protocols and practices for teams
- Provide feedback to Engineering and other management to improve software
- Collaborate with all team members to improve products and performance
- Competitive Compensation and benefits
- Work with a growing and successful software firm
- Excellent work environment with happy employees

Experience: 1 - 3 Years   

Functional Area : IT-Support, Telecom, Hardware

Compensation: Rupees 2,00,000 - 3,00,000

Education: UG - Any Graduate - Any Specialization PG - Post Graduation Not Required

Location: Gurgaon

Contact: Shakiba

Religare Technologies
Plot No.A-3/4/5, Tower-B,GYS Universal,5th Floor
Sector-125, Noida
NOIDA,Uttar Pradesh,India 201301