Walk-In Tech Support Engnr @ Sonata Software

Company Name : SONATA SOFTWARE LIMITED
Designation : Services Support Manager - 2 Opening(s)

Eligibility:
UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required

Experience: 3 - 8 Years
Location : Hyderabad / Secunderabad

Type : IT-Software/ Software Services
 
Job Details :

Role: Tech Support Engnr

- Perform analysis of highly complex technical problems.
- Resolve and troubleshoot large and highly complex problems.
- Install, configure, test and run technical issues and processes.
- Assist and coordinate with service engineers.
- Participate in and support cross-functional teams.
- Ensure delivery of projects in a timely manner.
- Deploy networking systems to optimize performance.
- Identify, verify and isolate problems and report on status.
- Provide qualitative technical support to other departments.
- Research and validate complex technical support issues.
   
Company Profile :

Sonata Software, headquartered in Bangalore, India, is a leading IT consulting and services company. Sonata's customers are located across the US, Europe, Middle East and the Asia-Pacific region. Its portfolio of services includes IT Consulting, Product Engineering Services, Travel Solutions, Application Development, Application Management, Managed Testing, Business Intelligence, Infrastructure Management and Packaged Applications. As per the industry rankings released by NASSCOM for 2008-09, Sonata Software figured among the Top 20 IT Software Services Exporters in India for the second consecutive year. Sonata Software has also been ranked Global #2 in the 2008 Top Ten ESO : Outsourced Software Development in The Black Book of Outsourcing. 

Creating a dynamic and conducive environment is imperative for bolstering growth in an organisation. At Sonata our culture supports not only the work that we do, but also our people. We have been able to deliver leading-edge solutions consistently to our clients by bringing together highly talented people in a creative and collaborative environment.
 
From the outset, Sonata has grown on the strength of its people and its high performance orientation. Delivering unique value to our customers, driving growth and managing our business efficiently have been the result of extraordinary teamwork demonstrated by Sonatians worldwide. Led by an Executive Leadership team committed to induce sustainable growth and build long term value, we have been able to foster a dynamic and enriching environment. This, in turn, has motivated Sonatians to provide best-in-class services and develop innovative solutions to address some of our customers' most pressing business issues.

Full Job Description :

Eligibility Criteria :

a. 8+ years experience in MS products based infra / sys admin support

i. Windows administration (Mandatory)
ii. Exchange Server (preferably 2007 and / or 2010) (mandatory)
iii. Knowledge / experience of support for one / many / all of the below products

1. SharePoint
2. LiveMeeting
3. OCS (Office Communication Server)
4. BlackBerry