Siemens Recruits For IT Graduates

Designation:   Remedy Consultant / Sr. Remedy Consultant

Job Description:

Areas of Responsibility / Tasks
* Responsible for all services delivery for the allocated project / within his service area / the team
* Working on Incidents, ensure no NC's for all tickets resolve
* Adherence to SLA's
* Should have technical leadership for the assigned resources working for the project
* Working on CR's, providing estimates for new developments
* Train Consultants on customer Business Process
* Responsible for implementation of services & portfolio elements given by the Global Head of Service / Project Manager
* Ensure complete tracking of billable hours and timesheets
* Support and coaching in CRM involving Training, Mentoring, Service Improvement
* Ensure proper management and resolution of escalations and crisis situations

Company Profile:

Siemens Information Processing Services Pvt. Ltd. (SIPS) provides back office services primarily in the area of Finance & Accounting, Transaction, Processing and customer contact services, which are competitive in quality, cost and responsiveness – to Siemens companies, its customers & partners across the world.

We do not merely understand our client's critical issues; we also provide insights into underlying problems and resolve them. By using the requisite technology and process competence – we assure realization of the gains potentially arising from outsourcing and off-shoring such functions to India.

The Siemens Group in India is a unique player in the field of electrical and electronics engineering. We have the capability to integrate diverse products, systems and services into turnkey solutions across the life- cycle of a project. Innovation is our strength. But it's not the only one. Our customers also know that they can rely on us to execute quality projects, while delivering value.

In all areas of our operation, we provide the complete range of offerings. In the Energy sector, our expertise ranges from power plants to turbines and in the Industry sector, we build airports, as well as produce contactors. In Transportation, we deliver complete high-speed trains, right down to safety relays, whereas in Lighting, we illuminate large stadiums and also manufacture small light bulbs. In Healthcare, we execute complete solutions for hospitals, as also provide "in- the canal" hearing aids. And, the thread that connects all our businesses is Information technology.

We have a wide presence across the country, where our operations include 17 manufacturing plants and an extensive network of Sales and Service offices. We are also part of a vast global network of 475,000 people, operating in over 190 countries, which serves to enhance our standing.
 
Desired Profile:

Competencies
* Implementation Experience
* Should have worked as a Team Lead / Module Lead for CRM related projects
* BMC Remedy (Minimum version 6.1)
* Unix
* Application Management Know-how / Internationality
* BMC ITSM Application Knowledge (version 6.0)
* BMC Remedy Server Administration
* BMC Remedy Application Administration (ITSM 6)
* BMC Remedy Development Knowledge
* CMDB, DSO, EIE,   JAVA,XML
* ITIL  Process Knowledge